FAQ

How is the winner selected?

The winner is selected as a result of a two part process. The first part involves the answering of a skill-based question correctly. If you answer the question correctly then you will be entered into a random draw. 

How many tickets can I buy?

We don't set a limit to how many tickets you can buy!

I won! How do I claim my prize?

Upon winning your prize, we will contact you via email/sms to let you know before either mailing or hand delivering your prize within 5 working days.

My prize hasn't arrived yet?

Please allow up to 5 working days for the delivery of your prize. We mail all of our prizes with first class signed for delivery and will send you the prize again if it gets lost in the mail.

Which charity do you donate to?

You can find the latest information about which charities we donate to on our Charity page.

I am addicted to playing, can you ban me?

If you decide that entering prize competitions is starting to take a negative toll on yourself, you can opt-in to a voluntary 12 month ban by contacting us.